THE MEDICAL PRACTICE CHALLENGE

The high volume of a busy medical practice, coupled with reduced reimbursements of managed care, contributes to stress, low morale and high turnover. While practices work to build a loyal customer base, deliver excellent service, control costs, and manage growth, they also need to develop their employees' skills and competencies to keep pace with change. However, the skills and talent necessary to become a good doctor are not necessarily those needed to build a strong, effective team. The old model of top down management no longer resonates with today's workforce. Often there is a gap between the vision of the leaders and the implementation by the staff, which results in frustration at all levels.

WHAT WE CAN DO FOR YOU

• Improve performance by creating effective work teams
• Increase customer satisfaction
• Prepare for growth
• Build trust among partners and staff
• Improve decision-making and interactions with physicians
• Reduce stress and manage conflict
• Increase accountability

4 KEY APPROACHES

• Medical Practice Partnership: Creating a shared vision, prioritizing goals and strengthening communication.
• Organizational Development: Aligning vision and values, with organizational policies, practices, procedures and strategies.
• Staff Leadership: Improving leadership skills of managers and team leaders to fulfill vision, goals and strategies.
• Team Building: Renewing energy and commitment; elevating performance and accountability at all levels.

WHAT OUR CLIENTS SAY ABOUT US

"The professionals of Leadership Development Services have held a series of seminars for our corporation of 21 physicians. Their highly professional, targeted, innovative and productive approach has helped our corporation through a difficult restructuring process. Lory Fischler and Lois Zachary have been instrumental in helping us focus on goals for growth and program development and the means with which to accomplish these objectives. Their skills in facilitating communication and their knowledge of corporate organization has been highly effective and appreciated. I can recommend them without reservation."

Donald Schon, MD
Arizona Kidney Disease and Hypertension Center

"The consultation with our management team has helped us build a team culture in our growing practice, and taught us to use feedback more effectively to improve accountability and customer service. Coaching with our office manager has led to a more confident, competent, goal-oriented leader. Coaching work with our physicians has helped us sustain our efforts to build teamwork in the office, and to support our practice's goals for growth."

Rob Ziltzer, MD, President,
North Scottsdale Internal Medicine and Pediatrics

"Lory's work with our management team has had profound effects on our partnership. We are communicating more effectively and have established, with her help, a model for better decision-making. She has helped us share our vision of our practice's future and that has helped us understand what we need to do internally and externally to plan for the next phase of growth."

William Morgan, MD, President,
Arizona Institute for Asthma and Allergy